<![CDATA[Tom's 5-Minute Friday Podcast]]>
thattom.substack.com]]>https://thattom.substack.com/podcastSubstackSun, 02 Aug 2026 00:47:50 GMThttps://api.substack.com/feed/podcast/2062543.rssTom BellA collection of things that matter to me and might also matter to you. Thoughts, views, ideas, and opinions.episodicTom Bellthattom@substack.comNo<![CDATA[Can a duty of candour really work?]]>



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/is-it-time-to-talk-or-to-acknowledge-12c72fb52e1-a838-452f-a34c-1a9a58b3283cFri, 27 Oct 2023 11:58:26 GMTTom BellNo317<![CDATA[You used to have to hold a licence to own a dog...]]>Mandatory training for public sector leaders.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/you-used-to-have-to-hold-a-licence-87087d1e92f-f6e7-4392-812d-9741442217ebFri, 20 Oct 2023 14:23:57 GMTTom BellNo341<![CDATA[If a tree is chopped down at Sycamore Gap and nobody hears it...]]>The bias of Distance Decay and the things we concern ourselves with.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/if-a-tree-is-chopped-down-at-sycamore-a26c7505276-794a-4ffe-ad28-27232102fd06Fri, 29 Sep 2023 11:27:21 GMTTom BellNo329<![CDATA[Can a man who is warm understand a man who is cold? (no)]]>The views of academics are not the insights of those with experience...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/can-a-man-who-is-warm-understand-8d070ba1773-c758-4581-a1e0-ff8d9809ac17Sat, 23 Sep 2023 09:51:15 GMTTom BellNo329<![CDATA[Is a safe space the same as an acquiescent echo chamber?]]>Or a place where what people feel needs to be said can be said without fear?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/is-a-safe-space-the-same-as-an-acquiescent-45103032661-75c5-42c3-9d00-42a7345df9beFri, 15 Sep 2023 15:58:11 GMTTom BellNo377<![CDATA[The twin levers of improvement are control and choice...]]>...so let's give communities control of their health and care services.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-twin-levers-of-improvement-are-2a9ecb8c083-a18c-47a4-b261-e4a42ce72d21Fri, 08 Sep 2023 10:57:49 GMTTom BellNo340<![CDATA[Leadership in the NHS...]]>...leave your brains in a jar and hang your balls on the coat hooks provided.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/leadership-in-the-nhs-138e0a0ef68-cc1a-4399-bbd6-da11703f00cbFri, 01 Sep 2023 11:52:07 GMTTom BellNo394<![CDATA[Lucy Letby and the role of leaders and managers...]]>You can't control the uncontrollable, but there is no excuse for not controlling what you can.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/lucy-letby-and-the-role-of-leaders-d35a3a2a4ac-35b2-4e87-ab07-2ab10e42e687Fri, 25 Aug 2023 10:37:34 GMTTom BellNo337<![CDATA[No Wealth But Life - What's Gone Wrong with Healthcare in Britain and How We Can Save the NHS...]]>Public Health and the Ambulance Down in the Valley



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/no-wealth-but-life-whats-gone-wrong-a6b0491dd85-1f51-4f61-b440-e8f89b91c199Fri, 11 Aug 2023 10:22:25 GMTTom BellNo375<![CDATA[Carswell has floated like a toxic turd that refuses to sink, across the Atlantic...]]>The IYI's (Intellectual Yet Idiot) are to be mocked, but to be feared even more.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/carswell-has-floated-like-a-toxic-fb726c8dd38-75dd-44b9-91db-64ab1b32d79aFri, 04 Aug 2023 11:36:33 GMTTom BellNo515<![CDATA[No Wealth But Life, thank you...]]>Thank you to everyone who has made time to feedback their views on my book, it means a lot to me :-)



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/no-wealth-but-life-thank-you-e99b3124bb9-88b0-4438-95e2-4e3baa00a2c9Fri, 28 Jul 2023 11:46:20 GMTTom BellNo342<![CDATA[No Wealth But Life...]]>Conversations about Britain's healthcare have to be conversations about society.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/no-wealth-but-life-dc06c29e5ee-deab-47ce-9c88-351ade1d1f81Fri, 07 Jul 2023 11:51:58 GMTTom BellNo331<![CDATA[The six men, the elephant, and the consultant...]]> An industry of think tanks and advisors.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-six-men-the-elephant-and-the-da01749e126-fd79-46c8-903f-d5d87b147f4fFri, 16 Jun 2023 11:34:57 GMTTom BellNo313<![CDATA[That country is the richest which nourishes the greatest numbers of noble and happy human beings...]]>There is no wealth, but life.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/that-country-is-the-richest-which-48db964aeb0-2f05-4d0a-bba9-6c7f854d127dFri, 09 Jun 2023 13:09:55 GMTTom BellNo325<![CDATA[A lady called Rachel...]]>Sometimes a thing just needs doing.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/a-lady-called-rachel-e0f99980dbb-6b84-4557-9782-5fa76e6bcc28Fri, 19 May 2023 11:33:28 GMTTom BellNo363<![CDATA[It's International Nurses Day today...]]>...the NHS needs to start valuing them and listening to them.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/its-international-nurses-day-today-63f9a8d1bcf-1447-4f04-b0db-fd5d7a0ca2c7Fri, 12 May 2023 12:19:08 GMTTom BellNo312<![CDATA[Born on the 05th May, one day late for the force to be with her...]]>...today would have been my sister Alison's 57th birthday.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/born-on-the-05th-may-one-day-late-c7f3f60b14b-f6d8-4a31-8d4a-edefcc588f5dFri, 05 May 2023 08:37:39 GMTTom BellNo310<![CDATA[No Wealth, But Life]]>What’s Gone Wrong with Healthcare in Britain, and What We Need to Do to Save the NHS...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/no-wealth-but-life-dceaa2cbcb7-c196-4091-9ade-b6d1097a506aFri, 28 Apr 2023 11:57:25 GMTTom BellNo308<![CDATA[Rory Sutherland and someone called Tom Bell (who's he?)]]>Come and join us for what promises to be a fascinating and informative free event on Wednesday 03rd May at 6pm...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/rory-sutherland-and-someone-called-bf93bf97f29-c210-4024-9eed-cd80a97022d7Fri, 21 Apr 2023 11:11:33 GMTTom BellNo312<![CDATA[Safe in whose hands?]]>Our health and care are too important to be left in the hands of politicians and panjandrums...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/safe-in-whose-hands-01068f387dd-26a3-4527-bcb8-68d24c8b88edFri, 14 Apr 2023 11:28:53 GMTTom BellNo333<![CDATA[The value is in the journey...]]>We may not achieve the things we set out to achieve, but that doesn't mean we shouldn't have tried.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-value-is-in-the-journey-4f58c9b22fb-be39-4da5-abba-68ea98b5ea04Fri, 31 Mar 2023 11:54:01 GMTTom BellNo383<![CDATA[We only fail when we don't try...]]>I lost the fight of my life this week. But it would feel a whole lot worse if I hadn't even stepped into the ring.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/we-only-fail-when-we-dont-try-1a917cedf68-9772-490f-8069-045d6a43c8afFri, 24 Mar 2023 12:35:48 GMTTom BellNo348<![CDATA[Thirty years of real hurt...]]>...the final hurdle to secure a fresh inquest for Alison is on Tuesday 21st March; here's hoping!



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/thirty-years-of-real-hurt-81337876fa2-0cf3-4412-99b2-137aebd0cd8fFri, 17 Mar 2023 10:24:58 GMTTom BellNo320<![CDATA[Norway, Neoliberalism, and Kintsugi...]]>...and why closure is not really a thing.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/norway-neoliberalism-and-kintsugi-14199c85972-4c98-4a13-b62f-bd41cbaeec02Fri, 10 Mar 2023 11:13:17 GMTTom BellNo366<![CDATA[Let's be more French and Scandinavian...]]>At what point should we put our heads above the parapet?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/lets-be-more-french-and-scandinavian-5c997dc8ec3-8308-48b0-a277-9c5ff1efdc05Fri, 03 Mar 2023 11:35:02 GMTTom BellNo348<![CDATA[The Law of Triviality...]]>Just in case you need five minutes away from that important thing you're doing...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-law-of-triviality-4037dbbf42d-ea30-4bad-b9fb-846e3f9b2e68Fri, 24 Feb 2023 12:43:19 GMTTom BellNo287<![CDATA[Can I just wake up on the 21st March, please?]]>The High Court beckons, nothing has prepared me to reach the end of my journey.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/can-i-just-wake-up-on-the-21st-march-9944e16ed57-914b-49df-bd86-9a00ed297636Fri, 17 Feb 2023 12:53:34 GMTTom BellNo319<![CDATA[A bit of good news this week...]]>...and why the NHS can't learn from its mistakes.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/a-bit-of-good-news-this-week-e67a6836d72-647b-4ef1-a9a2-e20dc7e5c8b1Fri, 03 Feb 2023 12:48:36 GMTTom BellNo341<![CDATA[Everyone's a great actor, it's just a bad play...]]>The current debate about the NHS and the state of healthcare will not be addressed by those who've allowed it to happen.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/everyones-a-great-actor-its-just-c9f729dbbdb-94f5-44aa-b856-2dc7d139d868Fri, 20 Jan 2023 11:42:39 GMTTom BellNo319<![CDATA[If Carlsberg did healthcare...]]>How have we allowed our health and care system to reach this point?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/if-carlsberg-did-healthcare-ed7a28ff08f-34d7-43f4-a492-a7c0d234617eFri, 13 Jan 2023 11:59:34 GMTTom BellNo331<![CDATA[The NHS is in crisis, it has been for some time, and it was entirely predictable...]]>As it approaches its 75th Birthday, let's have a conversation about our National Health Service.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-nhs-is-in-crisis-it-has-been-dc6e99af8c3-401a-4aae-9587-52d1e7c6a4e5Fri, 06 Jan 2023 12:04:37 GMTTom BellNo365<![CDATA[Have yourself a merry little Christmas, let your heart be light...]]>A Christmas podcast for those who are not easily offended.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/have-yourself-a-merry-little-christmas-6778d2d3256-d0e6-4dd4-8299-a28d8b0cc973Fri, 23 Dec 2022 12:19:12 GMTTom BellNo351<![CDATA[The issues that occur today are the result of yesterdays decisions and acts...]]>If excellence is the result of what we do in the next five minutes, then so are tragedy and harm.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-issues-that-occur-today-are-the-6ff64bda4e3-a9ac-4eee-989e-4b9970e5e25fFri, 16 Dec 2022 11:20:58 GMTTom BellNo320<![CDATA[The cost of wilful blindness...]]>...it may seem like an abstract concept, but it's costing us all billions (and yes, that's billions with a B!)



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-cost-of-wilful-blindness-73038225a97-34f8-406d-b399-9edfbf64b7d1Fri, 09 Dec 2022 12:29:05 GMTTom BellNo333<![CDATA[We had a national debate about our membership of the EU...]]>...perhaps we should have one very soon about the future of our NHS?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/we-had-a-national-debate-about-our-8f4a8499c08-bd39-4469-8e01-038e29bc020fFri, 02 Dec 2022 12:05:43 GMTTom BellNo328<![CDATA[The world felt smaller than it has for quite some time this Monday...]]>Will the arc of the moral universe ultimately bend towards justice, or is that just lazy thinking?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-world-felt-smaller-than-it-has-9a1a257be9e-dc65-43b3-a323-47c17cddb8a0Fri, 25 Nov 2022 12:01:00 GMTTom BellNo332<![CDATA[A strategy on its own won't fix the NHS...]]>...it's all about people, and what underpins their behaviors, actions, responses, and thinking.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/a-strategy-on-its-own-wont-fix-the-12de237bedf-92c7-49e6-82f9-458ca14de25dFri, 28 Oct 2022 12:52:31 GMTTom BellNo358<![CDATA[Another avoidable NHS tragedy]]>Tragedy and harm emerge from the avoidance of constructive conflict.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/another-avoidable-nhs-tragedy-275fa3e9bb4-43f6-409a-9421-6627c9b1d2f1Fri, 21 Oct 2022 11:20:15 GMTTom BellNo334<![CDATA[Don't forget World Values Day on the 20th October...]]>...we have to display values for a day and then we can all get back to normal!



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/dont-forget-world-values-day-on-the-5e6aa03a000-22a8-4f82-b14e-b4f9c6cbe950Fri, 07 Oct 2022 11:23:42 GMTTom BellNo339<![CDATA[Well said Joe!]]>Do you talk to the driver who delivers your food?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/well-said-joe-c72f81bf0ed-7d70-450c-a1d2-600a9f525ce2Fri, 23 Sep 2022 09:49:32 GMTTom BellNo306<![CDATA[A big week in our quest for justice...]]>But there seems to be something else occupying the news!



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/a-big-week-in-our-quest-for-justice-4281059d782-2a80-470e-b599-73d7988bb2ecFri, 16 Sep 2022 12:00:10 GMTTom BellNo260<![CDATA[What we now need from King Charles]]>Our new head of state needs to apply his significant influence to address climate change



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/what-we-now-need-from-king-charles-6e3e6e3d43b-20ef-49a2-9fce-af171a0bb104Fri, 09 Sep 2022 11:58:47 GMTTom BellNo248<![CDATA[Muse are telling us we are all f*****g fucked...]]>Is this lazy thinking or are they encouraging us to confront reality?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/muse-are-telling-us-we-are-all-fg-a9dded86490-0cd5-40ba-aa56-264bed8e32efFri, 02 Sep 2022 10:30:47 GMTTom BellNo320<![CDATA[There really is no wealth but life...]]>...so why are we obsessed with striving and acquiring, and what should the purpose of government be?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/there-really-is-no-wealth-but-life-09620f3ca07-f096-4d4a-8d55-9cd20e699eedFri, 19 Aug 2022 11:51:55 GMTTom BellNo316<![CDATA[If you do what you've always done...]]>...you won't get what you've always got.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/if-you-do-what-youve-always-done-6730b23f1c4-d4a1-4ae6-aecb-41008ccb4b6eFri, 05 Aug 2022 11:01:07 GMTTom BellNo309<![CDATA[Self Help Authors, what are they on!]]>Surely Oprah Winfrey and Jim Carrey can't be wrong can they; damn right they are...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/self-help-authors-what-are-they-on-e1043e16909-9c78-4488-a211-ca879b91fb33Fri, 29 Jul 2022 11:44:20 GMTTom BellNo333<![CDATA[What is the purpose of government?]]>Have we ever really made time to ask and understand this seemingly simple question?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/what-is-the-purpose-of-government-28eeea7433f-e1f5-4e25-9326-55b94a3b2629Fri, 15 Jul 2022 11:07:08 GMTTom BellNo371<![CDATA[Let's talk about a bloke called Jeff...]]>Why is the NHS so poor at implementing technology that would help its patients and staff?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/lets-talk-about-a-bloke-called-jeff-b1ebb5beb79-3c34-4ca7-88ce-cb1f5b292adaThu, 07 Jul 2022 09:26:16 GMTTom BellNo466<![CDATA[Speaking up safely in health and care services...]]>What is it that stops us from seeing and speaking up about the things that go on around us?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/speaking-up-safely-in-health-and-0e7b2bf41fa-e8b9-4f85-979f-573c89ed97b6Fri, 01 Jul 2022 12:06:13 GMTTom BellNo307<![CDATA[I read Jeremy Hunts book about the NHS last week...]]>...it felt like something I had to do but didn't want to. It's a surface scratch sold as a deep dive.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/i-read-jeremy-hunts-book-about-the-e679ab23a97-ec62-421a-91e9-0e7b662ea5d6Fri, 24 Jun 2022 12:14:30 GMTTom BellNo279<![CDATA[The use of language to drive progress...]]>Is our politeness costing us more than we might think?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-use-of-language-to-drive-progress-506795fe726-b985-4bf3-a617-c2772eb7fb70Thu, 09 Jun 2022 11:04:17 GMTTom BellNo346<![CDATA[Whistleblowers don’t get sacked for whistleblowing.]]>The attempt by Parliament to create an Office of the Whistleblower is welcome, but it's not the solution...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/whistleblowers-dont-get-sacked-for-1ad821a7dc9-ee19-4f8a-b5ee-143083fdf20eFri, 27 May 2022 12:15:25 GMTTom BellNo466<![CDATA[An increasing role for good journalism in the UK...]]>...24hr news would be great if it was good quality, but we seem to be in the thick of thin things.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/can-we-have-more-centralization-and-5dd7e74a443-e003-430d-98e9-08dd6da01f8cFri, 13 May 2022 09:37:44 GMTTom BellNo377<![CDATA[Why do we expect so little from public services?]]>We would bin a private sector supplier that was as slow and unresponsive... 



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/why-do-we-expect-so-little-from-public-31c2d6289c8-237d-4558-bdb0-0ac3f7aa6524Fri, 06 May 2022 15:27:48 GMTTom BellNo338<![CDATA[The power of nature...]]>...it's hard to frown when you are looking at a hedgehog's face.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-power-of-nature-7a7d6bc73b9-5f53-4d1a-a3cb-4a6b3240c918Fri, 29 Apr 2022 11:44:45 GMTTom BellNo311<![CDATA[So many people have a plan...]]>But they don't seem to start with purpose? 



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/so-many-people-have-a-plan-1968ea2c9e1-25f5-44ac-9224-941e1902e18fFri, 22 Apr 2022 11:52:12 GMTTom BellNo360<![CDATA[A message to Public Sector Chief Executives - The little details matter...]]>Rather than appointing heads of strategy, you should appoint chief officers of detail.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/a-message-to-public-sector-chief-318b872a49b-206a-45cd-862e-8906962ac8e5Thu, 14 Apr 2022 14:02:31 GMTTom BellNo348<![CDATA[Captives or customers?]]>Do we want choice in our public services, or do we feel like captives without the ability to vote with our feet?  



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/captives-or-customers-39fb67a06c2-6177-4e12-8867-c4aae0a07a5fFri, 08 Apr 2022 12:09:27 GMTTom BellNo337<![CDATA[Shrewsbury and Telford NHS Hospitals...]]>...a horrific, yet entirely predictable and logical result of trying to deliver healthcare by the numbers.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/shrewsbury-and-telford-nhs-hospitals-b9520877a65-8462-49df-9b92-93ae0181549cFri, 01 Apr 2022 12:07:32 GMTTom BellNo402<![CDATA[Some poetry about pallets and a free event...]]>I like to make things out of pallets, and I'm running a free event on improving public services; see you there!



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/some-poetry-about-pallets-and-a-free-ad66b4d6aff-d2b5-4986-8d0d-de186878981bFri, 25 Mar 2022 12:50:37 GMTTom BellNo268<![CDATA[I don't want choice or competition in Public Services...]]>...but how do we create cultures of innovation in the absence of competitive forces? 



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/i-dont-want-choice-or-competition-d1f8d9c512c-681b-4acf-8f00-f691a09e6e40Fri, 18 Mar 2022 12:04:53 GMTTom BellNo343<![CDATA[This week was international women's day....]]>Our world needs more women in positions of influence, but not women who want to mimic the men who went before.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/this-week-was-international-womens-35e3da02082-9a14-4c2d-b8cc-8b7496a30c03Fri, 11 Mar 2022 12:36:40 GMTTom BellNo341<![CDATA[We are where we are because of decisions made previously...]]>It may not be comfortable to acknowledge, but the West has questions to answer about Ukraine.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/we-are-where-we-are-because-of-decisions-80bf9243ed4-2ac4-401c-8b97-b6271319d76cFri, 04 Mar 2022 13:02:53 GMTTom BellNo314<![CDATA[Fighting emerges from the avoidance of conflict...]]>...if you ever doubted the value, of positive, constructive conflict, then I hope after this week you won't anymore.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/fighting-emerges-from-the-avoidance-7fb5df6811b-928f-4334-8944-76cf75872f82Fri, 25 Feb 2022 12:37:47 GMTTom BellNo318<![CDATA[What does post-truth and post-trust era mean?]]>I think it actually translates into a post-honesty era, and we all have a role to play in shaping it...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/what-does-post-truth-and-post-trust-a3bae72a8f5-e5f8-464f-9119-e222d364ecf2Fri, 18 Feb 2022 13:14:45 GMTTom BellNo267<![CDATA[Targets, what are they good for...]]>That's right, absolutely nothing...say it again!



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/targets-what-are-they-good-for-24a101d53be-9f12-4b7b-bb44-7b0613ff16c5Fri, 11 Feb 2022 17:06:13 GMTTom BellNo326<![CDATA[Rory Stewart is right, so what now?]]>If improvement begins with understanding, then we need to make the issue visible. Here is my suggestion for how...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/rory-stewart-is-right-so-what-now-d9a851d1b5e-59d6-4467-8025-599a3ccf7c07Fri, 04 Feb 2022 12:18:50 GMTTom BellNo281<![CDATA[The little things matter...]]>This week we received a letter from a public service in which they referred to "his" death in relation to my sister Alison; reassuring?!



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-little-things-matter-31d81f168fb-a7d2-4e87-9bce-5e467fed1e64Fri, 28 Jan 2022 12:19:19 GMTTom BellNo337<![CDATA[Who really is the customer of public services?]]>I am hosting a free online event this Wednesday 26th January at 7pm GMT - come along and share your thoughts... 



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/who-really-is-the-customer-of-public-718f831f0c5-f6d2-4ed6-b0e9-ba1b99c74f2dFri, 21 Jan 2022 11:57:45 GMTTom BellNo311<![CDATA[Who is Tom Bell?]]>I've been podcasting for a year and never really explained who I am, what I am trying to do, and what drives me to do it... 



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/who-is-tom-bell-d9ca28e67c1-be6b-43b1-9853-afa7675a53f0Fri, 14 Jan 2022 11:45:28 GMTTom BellNo720<![CDATA[Real life really is stranger than fiction...]]>...I've been watching the documentaries on Hillsborough and Four Lives on ITV - and nothing surprised me; what a strange place to inhabit! 



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/real-life-really-is-stranger-than-76ce88a766a-9c58-45b3-8ba8-de9fdcd9d94cFri, 07 Jan 2022 12:49:09 GMTTom BellNo338<![CDATA[Have yourself a very merry Christmas]]>
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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/have-yourself-a-very-merry-christmas-6c07ab1e9ae-4ea2-445f-809a-d15330a1ae09Fri, 24 Dec 2021 11:34:13 GMTTom BellNo388<![CDATA[Trust not targets...]]>The tragic and horrific deaths of two children in the pres this week are further evidence that targets, box-ticking, and regulation, are harming public services.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/trust-not-targets-11ed1a64610-576a-4e3f-b974-5019a1839ab9Fri, 17 Dec 2021 12:18:36 GMTTom BellNo339<![CDATA[Thirty years of hurt]]>This Monday the 13th of December it will be 30yrs since my sister Alison took her life following a period of abuse in an NHS mental health hospital.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/thirty-years-of-hurt-95e3a4acc81-4b90-4875-91e3-d484626d4f2dFri, 10 Dec 2021 13:14:36 GMTTom BellNo270<![CDATA[The weekend of the radicals...]]>...and a man chasing a terrorist with a Narwahl tusk on London Bridge; real-life really is stranger than fiction.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-weekend-of-the-radicals-9f933a2ad44-0006-4c72-a698-3ed9b7a05c3aFri, 03 Dec 2021 12:46:45 GMTTom BellNo353<![CDATA[The elephants in the public sector room...]]>What really are the unacknowledged challenges facing public services?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-elephants-in-the-public-sector-ec39bd3c90b-dd3e-4c62-bd48-7baa2f06ad93Fri, 26 Nov 2021 13:33:49 GMTTom BellNo328<![CDATA[Fighting is the avoidance of conflict...]]>What if Gavrilo Princip had been able to have an open candid conversation with Archduke Franz Ferdinand?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/fighting-is-the-avoidance-of-conflict-5fe1e445245-e160-419a-9c03-911b60b5ec29Fri, 19 Nov 2021 12:33:15 GMTTom BellNo334<![CDATA[It's the hope that kills you...]]>Staff at the Attorney Generals Office are due to meet shortly and decide if we can have a fresh inquest into Alison's death.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/its-the-hope-that-kills-you-eca8a9851e9-3cdc-4c24-8a79-7a2ed0f259afFri, 12 Nov 2021 12:27:30 GMTTom BellNo325<![CDATA[Should we have a "No Vote" option on ballot papers in the UK?]]>The real story of the state of politics and democracy in the UK is the number of people who are disengaged... 



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/should-we-have-a-no-vote-option-on-f25006f3527-0420-42a3-86c6-613f4ecc2139Fri, 05 Nov 2021 15:17:56 GMTTom BellNo336<![CDATA[Are we patients or customers?]]>Patient feels passive, customer equates to choice, what's the right word for users of NHS services...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/are-we-patients-or-customers-5dc1025650f-cca1-4f2d-b58c-4dbff69db054Fri, 29 Oct 2021 11:24:23 GMTTom BellNo300<![CDATA[Politeness and deference is stifling improvement...]]>Can we make room for robust conversations in the public sector?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/politeness-and-deference-is-stifling-069ec7ca141-33ed-42f2-8052-6fbb71bfe6d3Fri, 22 Oct 2021 11:37:06 GMTTom BellNo329<![CDATA[It will be World Values Day on the 21st October]]>Will it mean something, or will it become an excuse for all those without values to shout loudly?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/it-will-be-world-values-day-on-the-97cf0a27502-8572-4a6c-921b-cd19df62f85fFri, 15 Oct 2021 09:29:25 GMTTom BellNo335<![CDATA[How much can you talk before you actually do something?]]>Why is it that our healthcare services have some of the worst, least joined-up, least user-friendly IT systems? Someone make a decision, please!



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/how-much-can-you-talk-before-you-59661e4d5e8-b5fd-4a60-84cc-f048dfa1fc3aFri, 24 Sep 2021 11:54:38 GMTTom BellNo371<![CDATA[Ikigai - profound and simple]]>The sweet spot of living is when you can combine what you love, what you are good at, what you can be paid for, with what the world needs.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/ikigai-profound-and-simple-b81269d3526-adf6-4306-9f2b-79cfe7297abdFri, 17 Sep 2021 12:08:28 GMTTom BellNo333<![CDATA[There are multiple conflicting definitions of organisational insanity...]]>…and generally, they are all correct; but context is key.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/there-are-multiple-conflicting-definitions-1c38e615f7b-7f75-4aa8-bfc4-ea94ab7e2675Fri, 10 Sep 2021 11:55:47 GMTTom BellNo328<![CDATA[Regulation isn't working...]]>Regulating public services is costing us all a fortune, and it's not working, so what should we do?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/regulation-isnt-working-0f674c109aa-fa74-4b75-b33e-845ba3c5ae60Fri, 03 Sep 2021 13:15:28 GMTTom BellNo349<![CDATA[Regulators, what are they good for?]]>Why don't the regulators of public services speak with the people that actually use them?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/regulators-what-are-they-good-for-827aab78c33-75c4-4a51-ae53-8f83dd7e89d1Fri, 20 Aug 2021 11:55:34 GMTTom BellNo342<![CDATA[Wilful Blindness and Trust, at Work]]>Would you like free access to an online course; all I am asking in return is feedback...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/wilful-blindness-and-trust-at-work-219dea80d28-b14c-4db7-b826-a5c5d1864fd3Fri, 06 Aug 2021 11:22:52 GMTTom BellNo310<![CDATA[Target Obsession Disorder (TOD) - it's real and it's here!]]>This podcast describes the symptoms of TOD and its close cousins, SSS, and ITS; enjoy...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/target-obsession-disorder-tod-its-13278dea91b-15d1-4381-817e-e557c1e86876Fri, 30 Jul 2021 11:39:06 GMTTom BellNo332<![CDATA[Its Truth Tellers (Whistleblowers) day on the 30th July...]]>Whistleblowing is done by passionate people who want to make things better for everyone...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/its-truth-tellers-whistleblowers-c143c1eef07-439b-41e1-9958-b5f37fe45c34Fri, 23 Jul 2021 12:03:21 GMTTom BellNo361<![CDATA[England's gone mad, and the best quick win ever!]]>This Friday's podcast contains the best quick win you will ever hear about, (he would say that wouldn't he) but yes, you are going to love it...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/englands-gone-mad-and-the-best-quick-c80d4af9581-fb80-432b-8e1d-73adfd24a176Fri, 16 Jul 2021 13:22:55 GMTTom BellNo311<![CDATA[A bit on wilful blindness...]]>...and some observations on how a focus on arbitrary targets is harming our public services.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/a-bit-on-wilful-blindness-9c87935ff8a-fe1f-4df8-8950-00a28024c8c4Fri, 09 Jul 2021 11:31:19 GMTTom BellNo342<![CDATA[Improvement begins with understanding]]>We are where we are today because of decisions made yesterday...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/improvement-begins-with-understanding-6f8fd2e394d-a0f2-4dba-a445-34b54c0d2f6bFri, 02 Jul 2021 11:06:50 GMTTom BellNo326<![CDATA[Hadrian's Wall - The Map is NOT the Terrain]]>When you are not sure you can keep going, just keep putting one foot in front of the other...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/hadrians-wall-the-map-is-not-the-7662f300c5a-eed2-4f28-a0c7-d9e931652c7dFri, 25 Jun 2021 10:48:54 GMTTom BellNo326<![CDATA[Feedback is the breakfast of champions; its cheesy but true...]]>Few people have the wisdom to prefer the criticism that would do them good, than to the praise that deceives them.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/feedback-is-the-breakfast-of-champions-78d14f5e562-749a-4c56-a3ec-a1ca197daca7Fri, 04 Jun 2021 13:10:17 GMTTom BellNo339<![CDATA[We need teams in our public sector services, not families]]>In the wake of Dominic Cummings revelations, we have to ask, should secrets be kept between chums in the publicly funded services we pay for?  



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/we-need-teams-in-our-public-sector-5cad7efc8bd-19ff-4a09-9d32-680656e5e9b7Fri, 28 May 2021 12:25:26 GMTTom BellNo330<![CDATA[Two reasons to be cheerful...]]>A positive letter from the Attorney Generals Office and a visit to Mum in Doncaster



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/two-reasons-to-be-cheerful-0d6fdc138a9-ee26-43ee-9383-38587a6548b5Fri, 21 May 2021 08:19:12 GMTTom BellNo227<![CDATA[PR in our public services isn't dead, but it should be...]]>I think we should say adios to the PR and communications departments in our public sector services. And I think we should say hello to newly formed information departments...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/pr-in-our-public-services-isnt-dead-6b41ca6c69e-168d-4b25-8f14-a881782c8125Fri, 14 May 2021 11:35:37 GMTTom BellNo340<![CDATA[What is the price of experience?]]>The difference between theory & experience is the difference between knowing what dog s**t smells like & having your face rubbed in it. Take it from someone who is still washing the dirt from his face and trying to get the smell out of his nostrils...



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/what-is-the-price-of-experience-f48994756c0-f91f-4fe3-b33e-827b08a8cb22Fri, 07 May 2021 11:51:46 GMTTom BellNo308<![CDATA[Whistleblowers are heroes...]]>Feedback is the breakfast of champions, so says every personal development coach and private sector business consultant in the world. So why does the public sector not respond to feedback, and why are the passionate people who want to make positive changes forced out?



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/whistleblowers-are-heroes-e663966bb5d-7d54-4127-8498-1478477ce9f3Tue, 04 May 2021 07:39:52 GMTTom BellNo388<![CDATA[The Killing of George Floyd and wilful blindness]]>The story of the week as covered by the media was of course the guilty verdict returned on the killer of George Floyd. The murder illustrated the concept of wilful blindness on so many levels and it highlighted the collaborative nature of it; it's easier to carry on doing nothing and then rationalize our inaction later when everyone else is doing nothing, as humans we take our subconscious cues from each other.



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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/the-killing-of-george-floyd-and-wilful-d8e6cadb2bc-1abc-4a86-9f6b-b8c3ff828ebeFri, 23 Apr 2021 12:00:25 GMTTom BellNo310<![CDATA[Podcast 28 - Trust Not Targets...]]>
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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/podcast-28-trust-not-targets-e4fBuzzsprout-7556992Fri, 29 Jan 2021 14:00:00 GMTTom BellNo438<![CDATA[We all ****-up and drop our bananas at some point, its what we do next that defines us as human...]]>
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Get full access to ThatTom.Com - Tom Bell’s Substack at thattom.substack.com/subscribe]]>https://thattom.substack.com/p/we-all-up-and-drop-our-bananas-at-237Buzzsprout-7432693Fri, 22 Jan 2021 18:00:00 GMTTom BellNo467